TERMS AND CONDITIONS
  • Introduction
    1. These terms and conditions shall govern your use of our website. By using our website, you (“user” or “visitor” or “customer” or “buyer”) accept these terms and conditions in full; accordingly, if you disagree with these terms and conditions or any part of these terms and conditions, user must not use our website.
    2. If user register with our website, submit any material to our website or use any of our website services, we will ask you to expressly agree to these terms and conditions.
    3. Our website uses cookies; by using our website or agreeing to these terms and conditions, user consent to our use of cookies in accordance with the terms of our privacy policy.
  • User ID
    • All eligible users will be provided with a user ID and password to access our Website. For user’s own protection, it is vital that user ID and password details are kept confidential at all times and user shall be responsible for ensuring that effective security measures are in place to protect access to this information. Under no circumstances should you share or disclose to a third party a user ID and password.
  • Copyright
    • We own and control all the copyright and other intellectual property rights in our website and the material on our website. Users have no rights whatsoever in the site content. Use of website content for any reason is unlawful unless it is done with express contract or permission from us.
  • Disclaimer
    • Disclaimer for contents of site. We have tried our best to provide you accurate information however disclaims any responsibility for the accuracy of the content of this website. Users assume the all risk of viewing, reading, using, or relying upon this information. Unless user have otherwise formed an express contract to the contrary with the website, you have no right to rely on any information contained herein as accurate. The website makes no such warranty.
    • Disclaimer for harm caused to your computer or software from interacting with this website or its contents. Visitor assumes all risk of viruses, worms, or other corrupting factors. The website assumes no responsibility for damage to computers or software of the user or any person. Again, user views and interacts with this site, or banners or pop-ups or advertising displayed thereon, at own risk.
    • Disclaimer for harm caused by downloads. Users downloads information from this site at own risk. Website makes no warranty that downloads is free of corrupting computer codes, including, but not limited to, viruses and worms that is inadvertently passed to the visitor's computer.
  • Diamond Certificate
    • When purchasing a loose diamond, it may accompanied by a diamond grading report. This report contains detailed information about diamond. It helps user maintain diamonds authenticity and value. In case of return, we require that this certificate be included with every diamond that you may need to return to Dharmanandan Diamonds. Failure to return your diamond with its respective diamond grading report will result in a replacement fee. Please review our Return Policy for further information. Any dispute regarding certificates please contact certificate issuing Authority.
  • Data Share Policy
    • We need to share user’s name and address to Shipping and Assurance Company or third party or other for shipping and insurance purpose. We are trying to issue minimum required personal data to them. We are not responsible for the misuse of the information by them.
  • Return Policy
    • Return:As our loyal customer we want you to be satisfied with your purchase experience with us. So we provide return policy. If, user feel diamond is not as per the description on website or as described by our executive, we will accept it back in its original condition. You must inform us within 2 business days from the date of receipt of the diamond and return it within 15 business days from the date of receipt for a return. If you fail to follow the above norm then you will not be entitled for refund.
    • Packaging:Include all original packaging and materials while return. If your item comes with a diamond certificate you must include the certificate with your return, or you may be liable for the cost of certification and cost associated with it.
    • Insure the Package:All items being sent back to Dharam Creations (HK) Ltd MUST be insured. We are not responsible for items lost or damaged while shipping. You may use any carrier of your choice to send back your item.
    • Our Simplified Refund Process:Once your returned item has been inspected by our trained staff, your refund will be promptly processed. Please note that items showing signs of wear or those that have been altered, engraved or damaged in any way cannot be accepted for return. We will refund the full cost of the item EXCLUDING shipping**, handling and insurance charges. Refunds will be made using the mode of payment used in the original purchase.
  • Bidding Policy
    • We reserves the right to accept, decline or verify the validity of Bids and to disqualify any Bidder who tampers with the Bid process or who places a Bid that is not in accordance with these Terms and Conditions.
    • Once we accept Bid, bidder have to Honour the bid and purchase diamond as per Bid.
  • Shipment Policy
    • Product will be shipped strictly to the destination provided and approved by customer. It’s prior responsibility of the customer to check and update the shipping and billing information. We will follow the information with us for shipping and billing.
    • Shipment will be made immediately after receiving full payment of the ordered product.
    • We are liable to pay only freight and insurance of the shipped product. Other applicable taxes, duty etc. is customer’s liability.
    • We can ship your purchased product from any of our regional or affiliated offices.
    • Free shipping on purchase of 15000 USD and above to normal destination. In remote and high risk location where shipping cost is very high we may ask client to bear part of it or full.
    • We charge shipping either from Hong Kong OR Belgium (as per the physical location of stone) to your preferable location.
    • No shipping charges applicable if stones are collected personally from our affiliated offices.
  • Price Policy
    • Price excludes Local taxes and duties if applicable.
    • All prices mentioned on the site are in USD.
    • All prices are for Advance payment.
  • Payment Policy
    • We accept only advance payment.
    • We accept payment by wire transfer only.
    • Payment Terms for the diamonds purchased by Biding is either COD or advance irrespective of privilege you are enjoying with our affiliated office.
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