FAQ
  • Q. What is DDPL Auction?
  • At this Diamond Carnival, we conglomerate the user interest and fair value of diamond to leave an ever-lasting experience as compared to the routine diamond buying in auction. DDPL Auction is not only a trade participation but a choice where one can enthrall the world of Diamond at own will. We have skillfully practiced and passionately preserved the diamond trade in the form of Online Auction. At auction.ddpl.com, we focus exclusively on selling quality diamonds over the Internet by utilizing our proprietary Internet auction tools making purchase simple ever.
  • Q. What is Interactive Auction and how does it work?
  • Interactive bid is an auction platform where the bidder can place multiple bids in order to win while keeping an eye on someone else's bid simultaneously. The bid history allows you to see what bids have other participants has placed. The auction platform gives you regular updates on where you stand in the bidding race and if any bidder gets pass your bid. At the end of the auction time highest bidder may win the bid.
  • Q. What is Silent Auction and how does it work?
  • The Silent form of auction allows the bidder to place a single bid which can be revised within the certain timeframe and increase curiosity of result as no bidding history available in this auction platform . The result may surprise one leading towards satisfaction.
  • Q. How Do I Register?
  • On login page click “Create Account" and fill all the require details and submit the form. Our Executive will review your account details and may call you for further verification to approve your account. You will receive confirmation by email once your account is approved.
  • Q. How much time will take to approve my account?
  • We have a 24*7 Customer support team so you will get approval in 24 hours.
  • Q. Can I use www.dharamhk.com user id for login in Auction website?
  • Yes, you can use www.dharamhk.com credentialfor login in auction portal.
  • Q. What is Fair Value?
  • Fair Value is independant opinion based on research derived by the member of our pricing department, irrespective to the cost of diamond
  • Q. Can I see the Diamond Physically?
  • To experience physical examination of the diamond, you can refer attached HD 360’ video and HD images of diamonds (above 0.70crt) and GIA certificate of all the stones.
  • Q. How to increase bid value?
  • In the interactive platform,if the value box is empty (Box is empty if no reserve price is set or if you are the first bidder) then you can write the manual figure in any box (Discount, Price/carat or total price). You can also increase or decrease bid by ‘+’ and ‘-’sign.
  • Q. How do bidding increments work?
  • Each diamond has its unique incremental bid value . These can be found in the interactive Auction platform above Place Bid button.
  • Q. Can I check other bidder’s bid?
  • Yes, you can check bid history form “BID HISTORY” in interactive platform only.
  • Q. How do I identify the stones in which I already placed a bid?
  • There are many ways, 1. Your bid stones automatically comes on top of the default diamondlist. 2. Place bid buttons change with Re-Bid. 3. You can check your entire bid history in “My Bid”.

  • Q. How do I know if I'm the high bidder?
  • If you are top or second top bidder for particular diamond then you will get notification in stone detail. (Like “You are Top bidder” or “You are 2nd top bidder”)
  • Q. I bid by accident; what do I do?
  • If genuinely a bid is place accidently or by mistake then to delete that bid you can contact our customer care.
  • Q. Can I bid using my mobile device?
  • Our core idea of developing this platform is to " Bid from anywhere, anytime " . To support, we also have develop IPhone / IPad apps which you can download form
    iTunes.
  • Q. How will I know whether I won the Bid or Not?
  • Result will be display on the Bidder's Account > My Bid > My Bid History Check, within 24 hours after the auction ends. Bidders will also get an email with the detailed Bid Results.
  • Q. I won the auction now what is next?
  • For further proceedings you will be contacted by our sales associate within few hour.
  • Q. Why didn't I win my auction despite being the top bidder?
  • Usually highest bidder wins the auction but if the auction ends without meeting the reserve price, may you not win the auction.
  • Q. How do I find my bidstone details if an auction has ended?
  • Once the auction has ended, you can check the details of your bid stone in the Bid History on our home page.
  • Q. Can I return the Diamond after I receive it?
  • Generally the stones won in auction do not come with a return policy, but as our loyal customer we want you to be satisfied with your purchase experience with us. If, the diamond is not as per the description in the auction or as described by our executive, we will accept it back in its original condition. You must inform us within 2 business days from the date of receipt of the diamond and return it within 15 business days from the date of receipt for a refund.If you fail to follow the above norm then you will not be entitled for refund. The return shipping and insurance expenses are to be beared by you.
  • Q. My Question is not in the list?
  • Please feel free to Contact our Customer Care anytime, the information are given in "Contact us" option or write us on support@ddpl.com.
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